Original topic:

Galaxy entertainer in fold

(Topic created on: 09-03-2021 01:56 PM)
769 Views
jae
Active Level 3
Options
Galaxy Fold
I just got my Z fold 3 and just found that the Samsung galaxy entertainer is no longer in the benefits section of Samsung members. I purchased the full version of it in my s21 ultra and now I cannot use it because it is missing.
14 Comments
VikrantTambade
Active Level 10
Galaxy Fold
It's there. You may click on view more. It should be. I have it in S21Ultra. Screenshot_20210903-131441_Samsung Members_55160.jpgScreenshot_20210903-131405_Samsung Members.jpg
jae
Active Level 3
Galaxy Fold
Thanks for your reply.. yes. I also have it in my s21 ultra, but not in z fold 3Screenshot_20210903-142229_Samsung Members_15671.jpg
0 Likes
VikrantTambade
Active Level 10
Galaxy Fold
Ohhh, Sad to hear that. Can you check whether it works with regular entertainer app? As you have purchased full version of same.
0 Likes
jae
Active Level 3
Galaxy Fold
I just tried in the regular entertainer app but my purchase doesn't appear in my account since i made the purchase through the galaxy entertainer.. i hope it appear sometime soon..
0 Likes
VikrantTambade
Active Level 10
Galaxy Fold
Yeah. You may contact entertainer support team.
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy Fold

Hi there, 

Call the call center ad request for remote assistance to get some help and resolve this issue. 

Zakkaz
Active Level 1
Galaxy Fold
Hi I have the same thing I was surprised not seeing galaxy entertainer in the benefits in fold 3. I fact I thought they would be more additions, but bot the best lot at all. Was disappointed.
0 Likes
jae
Active Level 3
Galaxy Fold

it will be available soon. so dont lose hope. See my updated comment. 

0 Likes
jae
Active Level 3
Galaxy Fold

I first called the Entertainer support team and they said that it should be available to the Z fold 3 and they will check with the backend team. Then i also called the samsung customer care team and they also confirmed that it will soon be available to fold 3 users. They said that the phone is so new that they will need some time to update it so the Galaxy Entertainer will be available to us soon.

So dont lose hope yet. :) 

Thank you all for your inputs and suggestions.

0 Likes