Original topic:

Galaxy Z Fold 4 not Unfolding Fully...back to Samsung again πŸ˜‘

(Topic created on: 05-28-2024 01:03 PM)
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StrumAtEase
Active Level 4
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Galaxy Fold
It has not even been a year yet since the last screen repair, and here I am again with another issue.

I love this phone, but now its just frustrating... again, I'm on my way to Samsung Dubai Mall to get my Fold 4 checked again.

The inner screen does not fully unfold and feels like its gonna break if I force it.

I still have my Samsung Care Plus active, so we'll see how Samsung will approach this.

P.S. The phone has been taken care of very well, no drops or rugged use.
2 Comments
Samsung_specialist
Community Manager
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Galaxy Fold

We deeply apologize for the inconvenience you are experiencing. We request you kindly visit the service center for the physical inspection of your device.

StrumAtEase
Active Level 4
Galaxy Fold
Thanks for this, I do plan to visit the center, as the CS in Dubai Mall have also advised as they are unsure why this happened, and have insisted it might be due to a drop, which I am very sure is not the case ever since I got it repaired a few months ago. I'll try visiting the service well before my Samsung Care Plus expires.
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