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01-27-2023 08:41 AM in
Galaxy ZI am using Galaxy Fold 3 and I have my work profile set up. Sometimes I need to transfer files from personal profile and work profile - that, since Fold 3 does not have micro sd card slot, I use USB-C type micro sd card reader to transfer files from/between/to USB - personal profile - work profile.
However, since the recent update that I do not know which one exactly, my work profile's [My Files] app no longer recognize external USB when it is working just fine on personal profile. I am no longer able to transfer files via USB from/to my work profile and I really need this to be fixed back as before.
Anyone having the same problem? Is this something can be fixed? Please let me know.
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02-12-2023 11:35 PM in
Galaxy ZDear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurring.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support