Fold 5 Inner screen sensitivity issue

[z06]

Dear fold 5 users,

I have issue on the marks area on the attached screen shoot. I'm using the samsung fold edition pen. 

Can you please confirm If this is normal with you as well or my screen defected.

[Harsha-D · Accepted solution]

Try Phone diagnostic 👉s pen touching or touch screen

[z06]

It pass the test with no issue

[Harsha-D]

It's mean something problem with pen

[Harsha-D]

Hope u got the info.

Please click on the 3 dots and select "accept solution" if my reply helps you..

[Samsung_specialist]

Thank you for reaching out. We're sorry to hear about the issue you're experiencing with your Galaxy Z Fold5 inner screen when using the Samsung Fold Edition S Pen.

Please try the following:

Test the sensitivity by using your finger and another stylus to see if the issue persists.
Check for any updates (Settings > Software update > Download and install).
Run a diagnostic test via the Samsung Members app (Support > Phone Diagnostics > Touch Screen).
Inspect the screen protector for any damage or bubbles that might affect sensitivity.

If the issue continues, we recommend visiting an authorized Samsung service center for further inspection, you can check the below link for the nearest service center:

https://www.samsung.com/ae/support/service-center/