Original topic:

Z flip 5 Speaker phone not working when folded

(Topic created on: 08-20-2023 01:47 PM)
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jae
Active Level 3
Options
Galaxy Flip
I am encountering an issue where when i answer calls when fhe phone is folded, it doesnt output the call to the loud speaker but just in the phones earpiece so i have to unfold the phone. This happens when my non-samsung smartwatch is connected with the phone.

I have reported this to samsung and they said they will look into it.

If you are encountering the same issue, i found a workaround in the meantime which might help you until Samsung fixes this bug.

I use bixby routines to disconnect my watch when there is an incoming call and reconnect after some time. Feel free to change the reconnection time as you please, i find it 1 and a half minute suits me as i dont usually take long calls on speaker phone. The call will transfer back to the earpiece when the smartwatch gets reconnected so i suggest change to time to your preference.

Let me know if this helps you, it took me some time to test the best option for this work around.
4 Comments
jae
Active Level 3
Galaxy Flip
Follow this routineScreenshot_20230820_134402_Modes and Routines.jpg
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jae
Active Level 3
Galaxy Flip
I am not sure if this is also the case when connected with a Samsung smartwatch
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Samsung_specialist
Community Manager
Options
Galaxy Flip

Hello,

Kindly try to reset all the settings from the settings >General/ General management> Reset > Reset all settings. Also, you may submit an error report to the technical team via Samsung members app > get help page > error reports section.
Choose one of the categories, and type the issue that you're facing to them, but make sure to send your device's logs.
To send the device logs, please follow the below:
Press and hold Samsung members Icon > Then tap on Error reports > Select category of your report > Make sure that "Send Log Data" is selected to help resolve your inquire > Describe your problem in details > Change the frequency to whatever you prefer > Then send it.

For more information regarding, you are welcome to visit our website and watch tutorial sending logs by following the link below:
https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/

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Mostafa750000
Active Level 4
Galaxy Flip
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