Original topic:

Z Flip 3 internal screen green lines

(Topic created on: 07-15-2022 11:36 AM)
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Ravin Agrawal
Active Level 1
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Galaxy Flip

Jackys Abu Dhabi sold me a Samsung Z-flip phone in October 2021. The product was backed by a one-year manufacturer's warranty.
During normal use of the product, I noticed a long green line on the phone's screen while it was charging. Because the product was still under warranty, I took it to a Samsung service center for repair, only to be told that the warranty had been voided because the phone had minor scratches on its surface.
I was taken aback after hearing the Samsung service staff's justification for voiding the warranty. As normal wear and tear, any product, particularly a phone, will attract normal scratches while kept in a pocket, on a table, or in a purse. The manufacturer failed to inform me that if the product was scratched as a result of normal wear and tear during the warranty period, the warranty would be voided.
Despite my polite protest, the service staff mocked the fact that Samsung would not honor its warranty commitment and that I was free to pursue legal remedies, which would be futile. On the service order sheet, the representatives at the Samsung service center noted scratches as the reason for the warranty being voided.
This incident has instilled the belief that a multinational corporation such as Samsung willfully defrauds consumers and has little to no regard for consumer rights and the law of the land.
As a regular law-abiding citizen, I understand that I cannot force a mega-corporation like Samsung to honor its commitment, but I find it unjust to have to pay for repairs on an expensive phone due to a manufacturing defect.
The pictures of the phone, the Samsung service order sheetFWg2xerXEAAsULH.jpgFWg2xetXgAUjNky.jpgIMG-8147-min.jpgIMG-8152.jpgIMG-8153.jpg are all attached. 

2 Comments
Samsung_specialist
Community Manager
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Galaxy Flip

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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Ravin Agrawal
Active Level 1
Galaxy Flip

I did visit the service center only to be told that the warranty had been voided because the phone had minor scratches on its surface.

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