Video call camera issue

[Tamim880]

Hi guys, I have galaxy f23 when I use my phone for Photo or video it's show crystal clear and wonderful view but when I use my back camera as a video call in WhatsApp,Mesenger or in other apps it's didn't show clear view to my opposite person . Its show some blurness in all object but it's show clear in my interface. 

Please give advised for my problem 

[Musabbir_Zone]

This is a common issue and here’s what you can do to fix or improve the clarity during video calls:

🔧 *Possible Solutions:*

1. *Check App Permissions:*
- Go to *Settings > Apps > WhatsApp/Messenger > Permissions > Camera*
- Make sure *"Camera" permission is allowed*.

2. *Update Apps:*
- Ensure WhatsApp, Messenger, and any video call apps are *fully updated* from the Play Store.

3. *Clear App Cache:*
- *Settings > Apps > WhatsApp/Messenger > Storage > Clear Cache*

4. *Enable HD Video Calling (if available):*
- Some phones support *“Video Call Effects” or “HD Video”* in settings. Check *Settings > Advanced Features > Video Call Effects*.

5. *Lighting Condition:*
- Ensure you're in a *well-lit environment* during video calls. Poor lighting affects video clarity, even if it looks okay on your screen.

6. *Internet Connection:*
- A *slow or unstable network* can reduce outgoing video quality. Try switching between mobile data and Wi-Fi.

7. *Try Other Apps:*
- Test with *Google Meet, Zoom, or Duo* to see if the issue persists across all apps. If only certain apps are blurry, it’s likely app-related.

8. *Check for System Updates:*
- Go to *Settings > Software update > Download and install* to see if there's any patch available.

If it helps, please 'accept solution' from the three-dot menu in the comment. I will be happy.😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Check the physical condition of your camera lens, such as broken camera lens or scratchy camera lens.
2. Camera lens cleaning: Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.
Note: Please check there is no laminated or tempered glass pasted on camera.
3. Reset camera settings: Go to Camera > Settings > Scroll up and tap on Reset settings > Reset.
4.Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

5.If the issue is still not been resolved, Reset the device:
IMPORTANT:
•Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
•Remember google password before resetting the device because it is required during initial setup.
•If you do not remember password, then reset, (Forgot password) your google account.
•For this:
•Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select "try another way" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support