Original topic:

Software update Damaged the Amoled Screen

(Topic created on: 10-13-2023 11:52 AM)
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Galaxy05
Active Level 4
Options
Galaxy F
Many Galaxy F62 users have faced their screen having Greenish/Redish tint all over the display after the recent update, which simply indicates that their software is actually damaging the Hardware.
Samsung really needs to look into this now, and bring themselves up with a Solution for all the Galaxy F62 users. Since its not the users fault that their display are acting weirdly and theres a hardware damage in the display rather its all Samsung teams fault which the Users are facing.
I want Samung to come up with a Solution like Free Screen replacement or Extra amount in trading Phone to them.
All F62 users its my humble request to report Samsung if facing this error and bring up our voice
13 Comments
KarthikThota
Active Level 4
Galaxy F
Not only F62 n also M52 users also somany peoples getting.
sai4383
Active Level 3
Galaxy F
My mobile m52 i also got after update
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goodthings
Expert Level 5
Galaxy F
My dear complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's free of cost. Thanks.
Galaxy05
Active Level 4
Galaxy F
I already shared an error report to the Members app but donno if the Log was sent or not.
How to send the log data
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Galaxy05
Active Level 4
Galaxy F
Here's the Error response Screenshot_20231013_121554_Samsung Members.jpg
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cs_member10
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern regarding the line issue after the update, we want to inform you that software update is developed to enhance the performance or stability of the smartphone and it is fully tested in different stages. In case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. However we are taking your valuable feedback regarding this, it is our best endeavor to provide you with an impeccable product experience at Samsung.

Warm Regards,
Samsung Customer Support

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Dhruba061
Active Level 1
Galaxy F
I am also getting green tint issue in my f62
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lovelydeepak
Beginner Level 4
Galaxy F

I have samsung galaxy f62.I have also this same issue.Does factory data reset will solve this issue.Please reply for my query?

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Galaxy05
Active Level 4
Galaxy F
Its surely is a hardware fault.
Resetting the device wont help any
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