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Original topic:

F23 global problem

(Topic created on: 3 weeks ago)
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Bareilly
Active Level 2
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Galaxy F
Even after updating october security patch,my f23 goes on endless restart loop for hours whenever I turn on wifi, hotspot or location. What to do.
8 Comments
cs_member8
Moderator
Moderator
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Galaxy F

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

● Kindly use genuine Samsung charger.
Note: We always recommend to use genuine Samsung charger for charging your device.

● Disable auto restart function
There are two methods to disable auto restart function
Method 1: Navigate to apps screen and tap on Settings>>Tap on General management>>Tap on Reset>>Disable Auto restart (if enabled)>>Auto restart disabled.
Method 2: Go to "Settings">>Tap on "Battery and device care">> Tap on Three dots>> Tap on "Automation">>Disable "Auto restart at set times" if enabled

● If you are facing this issue after installing any new application, then uninstall that application.
Please follow the below steps:
Navigate to apps screen and tap on Settings>>Tap on Apps>>Tap on desired app>>Tap on Uninstall>>Tap on OK.

● Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Error report > select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support.

0 Likes
Neerajjpr
Active Level 7
Galaxy F
Never trust on Scamsung. Scamsung have made India as dumping yard of their worthless, lowest grade quality products.
0 Likes
Bareilly
Active Level 2
Galaxy F
Don't send love letter, scamsung.
If you cared about your customers you would find the solutions by now.
Galaxy F
I am also facing this issue!
0 Likes
Solution
messi2005
Active Level 6
Galaxy F
your phone motherboard get damaged and the cpu chip will get change if you repair your phone from local shop or the whole motherboard get change in samsung service centers mine samsung f23 also suffering from the same issue so i buy new phone oneplus 12r but don't waste your money in repairing samsung f23 because after that you will suffer from other issue like calling,system get slow and other issue because i also faced these issue after repair for you i will suggest you to buy new phone other than samsung or buy samsung s series only with snapdragon mark my comment as solution 😊
0 Likes
Bareilly
Active Level 2
Galaxy F
Thanks for taking your time to write this.You are right, I won't repair this and will not waste my money and time on samsung again.Bye Bye Samsung.
And Congrats for your Oneplus 12r😊
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Galaxy F
Security left the chat
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Bareilly
Active Level 2
Galaxy F
That security was itself needed security 😂
0 Likes