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3 weeks ago in
Galaxy FSolved! Go to Solution.
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3 weeks ago in
Galaxy FDear Samsung member,
Greetings from Samsung customer support.
As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.
● Kindly use genuine Samsung charger.
Note: We always recommend to use genuine Samsung charger for charging your device.
● Disable auto restart function
There are two methods to disable auto restart function
Method 1: Navigate to apps screen and tap on Settings>>Tap on General management>>Tap on Reset>>Disable Auto restart (if enabled)>>Auto restart disabled.
Method 2: Go to "Settings">>Tap on "Battery and device care">> Tap on Three dots>> Tap on "Automation">>Disable "Auto restart at set times" if enabled
● If you are facing this issue after installing any new application, then uninstall that application.
Please follow the below steps:
Navigate to apps screen and tap on Settings>>Tap on Apps>>Tap on desired app>>Tap on Uninstall>>Tap on OK.
● Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Error report > select the appropriate issue category> Type your query and send).
Warm Regards,
Samsung Customer Support.
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3 weeks ago in
Galaxy F- Mark as New
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3 weeks ago in
Galaxy FIf you cared about your customers you would find the solutions by now.
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3 weeks ago in
Galaxy F- Mark as New
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3 weeks ago (Last edited 3 weeks ago ) in
Galaxy F- Mark as New
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3 weeks ago in
Galaxy FAnd Congrats for your Oneplus 12r😊
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3 weeks ago in
Galaxy F- Mark as New
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3 weeks ago in
Galaxy F