F 15 5g changing issues

[Janmajitchoudhury94]

I am facing charging issues on my F15 5g do any one know why ?

[AvishekG]

🔌 1. Check Your Charger and Cable

Use the original charger that came with the phone.

Try using a different cable or adapter (ideally, a certified or original Samsung one).

Check for physical damage to the cable or adapter.

Plug the charger into a different power source (like a different wall socket).



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📱 2. Inspect the Charging Port

Use a flashlight to look inside the USB-C charging port.

Clean out any dust, lint, or debris gently using a toothpick or soft brush.

Check for any bent or broken pins inside the port.



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⚙️ 3. Software Issues

Restart your phone – this can sometimes resolve minor glitches.

Make sure your phone is running the latest software update:

Go to Settings > Software update > Download and install.


Try charging in Safe Mode to check if a third-party app is causing the issue:

Press and hold the Power button, then long-press on “Power Off” and tap Safe Mode.

If it charges normally in Safe Mode, an app might be interfering.

[PriNcE-Ms]

No bro

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check connectivity & charger functionality: Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.

● Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

● Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
Note: Kindly open Device Care from Settings > Battery > Please tap on 3dots (more option) at the top right-hand side > Please select settings> Enable fast cable charging.

● Kindly disable the battery protection mode( if enabled).

● Kindly follow the standard charging procedure. Charge the device in switch-off condition for a minimum of 10 minutes.

● Please check the back panel of your device's physical condition (Bulge, Swelling, or visible damage).

● If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper with the battery also request you to visit the service center immediately.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[goodthings]

Kindly complaint to Samsung customer support through Samsung members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.