5g network not working

[gokulprasath01]

In Samsung f23 5g network was working I was factory reset for some issues and after reset 5g network was not available when I changed the network to 5g and reset apn settings reset network settings and all reset but it doesn't worked 

[Aditya620051]

Which SIM you're currently using?

[gokulprasath01]

Jio

[Aditya620051]

Looks like you have tried many Troubleshooting steps,
Try contacting Jio Customer care.

[爪1Ꮆㄖᗪ]

Log out from all the devices in myjio app and login with your current sim n device

[Wodehouse]

You're experiencing issues with 5G connectivity on your Samsung F23 after a factory reset. Let's dive into some potential causes and solutions:

Potential Causes
1. *Software Glitch*: The factory reset might have caused a software glitch, affecting 5G connectivity.
2. *APN Settings*: Although you've reset APN settings, there might be an issue with the default APN configuration.
3. *Network Settings*: Resetting network settings might not have resolved the issue.
4. *SIM Card*: The SIM card might not be configured correctly for 5G connectivity.
5. *Firmware Issue*: There could be a firmware issue specific to your device model.

Troubleshooting Steps
1. *Check 5G Network Availability*: Ensure 5G network is available in your area and your carrier supports 5G.
2. *Reconfigure APN Settings*: Manually configure APN settings using the correct parameters provided by your carrier.
3. *Reset Network Settings Again*: Perform another network settings reset to ensure all settings are restored to default.
4. *Check SIM Card Configuration*: Verify your SIM card is configured correctly for 5G connectivity. Contact your carrier if needed.
5. *Update Firmware*: Check for any firmware updates for your device, as this might resolve the issue.
6. *Contact Carrier Support*: Reach out to your carrier's support team to ensure there are no issues with your account or their network.
7. *Visit Samsung Service Center*: If none of the above steps resolve the issue, visit a Samsung authorized service center for further assistance.

Additional Tips
1. *Backup Your Data*: Before attempting any troubleshooting steps, ensure you have backed up your important data.
2. *Check for Software Updates*: Regularly check for software updates to ensure you have the latest firmware.

By following these steps, you should be able to resolve the 5G connectivity issue on your Samsung F23.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you are unable to use 5G on your device kindly visit the given links to resolve your issue.

● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

Note: kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support