proximity sensor

[krish0]

hello guys please help me about proximity sensor problem

[abhinavarya]

May be your screen guard's messing with the proximity sensor. Try it after taking off the screen guard.

[Andry]

turn off block accidental touches if you dont want to take off your screen guard

[MANISH0553]

u r right

[admin_]

Thanks for being with Samsung and sharing your concern. We would request you to avoid using any cover and lamination in the device and then again check the issue. If the issue still persists you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). We would also request you to provide your network location and service provider details. Be sure to hit ♡ when you find an answer that works for you.