c9 Pro Proximity sensor Lag!

[RahulNunna]

The screen takes about 6secs to turn on after speaking on a call for about 40sec+.
It works perfectly fine for like 10-15sec calls. There's a lag only if i speak for more than a minute.
Someone pls help me is it because of the Nougat Update? Anyone facing the same issue?

P.S: Mine is a brand new phone!

[Rohit059]

same problem here.. brother

[abhi22aiims]

Same problem

[pydiharsha123]

same problem

[admin_]

Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Press on More >> Reset App Preferences
2) Run your device in Safe Mode to check the issue
3) Keep updating the device if available.
4) Take full data back up and reset the device.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[s01gautam]

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[cc9pro]

same problem here bro

[RahulNunna]

Hope Samsung gives another update for this issue..

[dipu1234]

kindly fix this issue on next update.......

[SHABSHEKH]

yes it takes around 5 seconds after the call to screen to.wake.up . very bad experience. after the update