I am using Galaxy C9 Pro handset. I am also using external keyboard / Physical Keyboard for typing in Tamil or Urdu language in my handset.
There is no buit-in support for typing Tamil in my handset using physical keyboard so I use an app 'External Keyboard Helper Pro' for that purpose.
Now after updating to Oreo, I face a paculiar problem:
When I connect my Physical keyboard with my handset using Bluetooth and after my work done I disconnect my handset from my Physical keyboard by switching off Bluetooth in my handset.
I use Password Security (not pattern).
When I lock my phone and try to unlock, my handset still expect me to type the password from Physical Keyboard which is not possible as I have already disconnected.
Now If I forget to change the Keyboard from 'External Keyboard Helper Pro' To 'Samsung Keyboard', in the password page It doesn't display the Keyboard Icon to change the Keyboard which I was used to in Naughat.
Please include Keyboard Icon in the password page where I can choice which keyboard to enter Password.
Note: Now I am changing the Keyboard layout through SAFE MODE which is a tedeous job to unlock by handset by entering password.
In my C9 Pro, noticafication is inaccessible from password screen. And the lock screen does allow some of the elements in notification to toggle, but changing Keyboard is not an option there.
When the handset is unlocked, keyboard can be changed even from notification, that I am aware of.
Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
