Beginner Level 2

I'm also facing the same issue..I want to repair my C9 Pro..what are the steps for it, please kindly convey it to me.

1 Comment

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:


1. Adjust the brightness
Settings > Display > Adjust the brightness.


2. Check device in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the screen.


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support