hattyXD
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01-09-2018 11:44 AM in
Galaxy C
After Nougat update Fingerprint Scanner not working
3 Comments
saireddyy
Active Level 7
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01-09-2018 12:09 PM in
Galaxy C
That's hardware issue... Not software
dimnit
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01-09-2018 01:57 PM in
Galaxy C
when Oreo update will available in c 9 pro
admin_
Expert Level 5
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01-11-2018 12:17 PM in
Galaxy C
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Press on three dots >> Reset App Preferences.
2) Run your device in Safe Mode to check the issue.
3) Keep updating the device if any available.
4) Take full data back up and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
1) Navigate to Settings >> Apps >> Press on three dots >> Reset App Preferences.
2) Run your device in Safe Mode to check the issue.
3) Keep updating the device if any available.
4) Take full data back up and reset the device.
Be sure to hit ♡ when you find an answer that works for you.