Hello User, As your phone has IP protection so the sensor detects presence of moisture in the charging port. But don't panic here are some steps you can take a try; • Use a soft dry cloth to gently wipe your Samsung phone and shake it while keeping the charging port down. Then place it in the open air or under the ceiling fan for some time so that the moisture evaporates.
Take a plastic or rubber toothpick, wrap it with tissue paper or thin cotton cloth, and move it gently inside the USB port to wipe the moisture.
You can also try to rinse the charging port with distilled water, alcohol, or petrol and then wipe it using paper towel strips.
Get an alcohol swab insert it inside the charging port and move around it and leave your phone for some minutes to let it dry.
If you got a hairdryer, use it to blow mildly hot air at slow or moderate speed into the USB port from different angles for a couple of minutes to ensure that moisture dries up.
Blow compressed air at low pressure into the USB port.
We are all aware of the hygroscopic qualities of rice. Rice grains absorb RH (relative humidity). If you are getting moisture detected error on your Samsung device, stuff your phone in a bag of dry rice and leave it there for an hour or so. The rice grains will **bleep** all moisture from the device and you’ll get rid of the annoying charging problems due to moisture detection. If your phone got wet with seawater, do not place it in rice grains as salty water is sticky. You should rinse and wipe your Samsung phone first with clean and fresh water.
Silica gel is considered a better moisture absorbent than rice. You can also try putting your phone in a jar with Silica gel for optimal results.
If you are still getting moisture detected error, you should try tweezers. Get a set of tweezers and gently rub the plastic part that holds the charging contacts so that any corrosion and dirt particles blocking device charging are removed.
You should also check that the USB charging pin of your phone is not wet.
If still it shows the moisture detection error the follow these steps and check your device; 1. Use a Wireless charge 2. Turn off the device 3. Force stop Android System application by searching in settings 4. Disable Fast Charging 5. Sign out of your Samsung account 6. Wipe Cache partition 7. Boot into the Safe Mode
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Warm Regards, Samsung Customer Support
Dear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
