Fingerprint sensor is like SHIT💩

[Yasin]

Samsung please make the fingerprint scanner faster and not only it is slow but it's not even recognising my fingerprint after trying it for 6-7 times then it unlocks otherwise I have to open it through pattern . and by the way iam using c9 pro. and for your information Samsung iam covering my whole finger on scanner . and yet it is not working.

[ahasan]

same problem on j7 prime...

[illuMinati]

Register 2 fingerprints of the same finger! Hope it helps!

[Yasin]

hmm I will try that. by the way thanks for the suggestion 😀☺

[JamzzS7Edge]

Same problem but worse experience on ma A7 2016 regarding fingerprint

[Aayoush]

no j7 prime has not this problem

[Harshul1997]

yes the same problem exist with my c7 pro also.

[s01gautam]

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[MrKonvikT]

The Actual Problem Is The Sensor Itself. Some Cheap China Made Handsets Are Providing A Great Quality Sensors Where As Samsung Is Cheating Their Customers By Fitting Some Third Class Fingerprint Sensors Which Don't Even Recognise Like They're In A Dead Sleep.

[admin_]

Thanks for being a part of Samsung community. We apologies for the inconvenience caused to you. would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

If still issue persists, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Would also request you to please use professional word to maintain the decorum of community so that we could assist you better with your query.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/