Original topic:

Fast charging

(Topic created on: 09-05-2020 08:28 PM)
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Ron156
Active Level 3
Options
Galaxy C
From the past few i have issues on fast charging. My fast charging is not showing up. Its just normal charging. Can anyone suggest me the reason
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7 Comments
Ehsank
Expert Level 5
Galaxy C
go to device care >battery>charging
and check fast charging enable or not?
Ron156
Active Level 3
Galaxy C
it is enabled
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Ehsank
Expert Level 5
Galaxy C
then may be problem with wire
check with another cable
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Ehsank
Expert Level 5
Galaxy C
or once disable fast charging and put on charge then after 20-30 minute again enable fast charge and lets see
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Didgeorge
Active Level 1
Galaxy C
it's enable then support Whtsapp will help you
Ron156
Active Level 3
Galaxy C
okay
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cs-member13
Expert Level 4
Galaxy C

Dear Samsung Member,


Greetings from Samsung Customer Support!


Samsung customer’s safety is on top priority that is why this concept is introduced with logic that whenever handset temp. or ambient air temperature goes up to certain set limit, then device automatically restrict fast charging or even some time stops charging. But post device temperature reaches to normal after cooling down the set, then automatically set starts charging normally.


Note:- Kindly turn off the handset for 5 minutes to cool down and recheck.


If the issue still persist kindly visit your nearby service center for the physical inspection of your device. You can search for the nearby service center from given link:-
https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support