(ERROR) Moisture Detected

[Bomon]

My Samsung Galaxy C9 Pro has got this error messages and it is not charging since 3 days. Tried all the methods mentioned in different forums, but to no avail. If this is persistent, what's the use of the mobile in rainy days. Worth mentioning that my mobile didn't get wet or came in contact with water in way possible. Now I have only one option to charge through Powerbank. Thanks that it's least with me. I can't even connect with pc. Anybody been through the same, kindly suggest a solution. And Samsung need to rethink about it and release an update that gives a way through, else it is sure to lose customers just because of this petty but persistent issue.

[aakash17]

use a hair dryer in phone off mode

[Daasarathi]

Change your mobile USB PORT or USB charger

[kaustubh10]

go to settings- apps- system apps then go for USB settings
clear data
once I tried this method on my note 8 and it worked

[Bomon]

Didn't help much.

[Honeypriya]

got message moisture detected after that fast charging not working plz resolve my issue

[Bomon]

I found a solution through purchase of new charger that supports fast charging. But though the mobile shows fast charging not supporting, still it charges at fast speed.

[mithlesh]

same problem my c9 pro

[Bomon]

It seems persistent and resist to go away. Samsung need to find a way through.

[admin_]

We apologize for the inconvenience caused. We would suggest you to visit nearby Samsung Service Centre so service engineer will examine your device physically. Please find service centre details in the link provided http://www.samsung.com/in/support/servicelocation/ Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/