Original topic:

Display won't wake up during incoming calls.

(Topic created on: 09-15-2021 07:06 PM)
TJIRUDAYARAJ
Active Level 3
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Galaxy C
C9 PRO the screen display won't wake up during incoming calls.
7 Comments
알렌WithGalaxy
Expert Level 5
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Galaxy C
C9 pro which version os
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TJIRUDAYARAJ
Active Level 3
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Galaxy C
Android 8.0
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알렌WithGalaxy
Expert Level 5
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Galaxy C
Its too old version try reset all settings
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Lucent9019
Active Level 7
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Galaxy C
Lazy display 😴 😄
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sensatul
Active Level 1
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Galaxy C
If you are using a screen protector, try removing that. I had same issue on one of my mobile. Tempered glass was interfering with proximity sensor.
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TJIRUDAYARAJ
Active Level 3
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Galaxy C
Thankyou, No i am not using any screen protector.
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Samsung_Support2
Expert Level 2
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Galaxy C

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,     
Samsung Customer Support

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