arni
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10-08-2017 07:12 PM in
Galaxy C
I was using a A9 Pro and changed to a C9 Pro last week. Now I am having network issues. I am using a Vodafone SIM for calls and Jio for data. On the A9 Pro I had no network problems. Now with C9 Pro I need to run outside to attend calls. Now I have this dead set which i paid 32 thousand which runs of Android version 6 while my A9 Pro runs of 7. Big mistake purchasing this. Is there anyway Samsung will take this phone back?
4 Comments
sukhi21
Beginner Level 2
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10-08-2017 07:42 PM in
Galaxy C
I am facing the same problem
I brought thrbphone in March after advance booking
looks I have been fooled the Samsung
I brought thrbphone in March after advance booking
looks I have been fooled the Samsung
arni
Beginner Level 2
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10-08-2017 07:48 PM in
Galaxy C
It's so annoying man, I need to run outside the house to receive calls. And when I was setting up the new phone it could not connect to my Wi-Fi also, I had to use my Mobile data connection.
MaddyIndia
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10-08-2017 08:20 PM in
Galaxy C
I am using Samsung Galaxy J 7 Prime, After upgrade to 7 there is issue in my network, I am not able to use internet connection properly.... Please Help...
admin_
Expert Level 5
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10-09-2017 04:32 PM in
Galaxy C
"Thanks for being with Samsung and for sharing your.
Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. We would like to suggest you kindly follow the below mention steps to overcome the Issue:-
1) Ensure that network frequency of your device should be selected on Auto-mode.
Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).
2) Search for the Network Manually as follows:
Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search.
3) You may check by exchanging the SIM in SIM slots.
4) Insert different SIM card in your mobile and check if the issue is resolved or not.
If still issue persists then we would suggest you to once contact with your service provider.
"
Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. We would like to suggest you kindly follow the below mention steps to overcome the Issue:-
1) Ensure that network frequency of your device should be selected on Auto-mode.
Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).
2) Search for the Network Manually as follows:
Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search.
3) You may check by exchanging the SIM in SIM slots.
4) Insert different SIM card in your mobile and check if the issue is resolved or not.
If still issue persists then we would suggest you to once contact with your service provider.
"
