Manish5004
Active Level 1
Options
Galaxy A
Samsung has worst biometric security. 
I am using Samsung A51 mobile from 1 year,Samsung biometric not work currently it can'tc Recognise face ID and fingerprint.


 

3 Comments
souravKhan
Expert Level 1
Options
Galaxy A
It may be your screen protector's fault.
In my A51 biometrics are working fine.
NandaniyaAnkit512
Active Level 6
Options
Galaxy A
bro try this...
since u have 3 option to add finger so...
1) remove all fingerprints
2) add ur right hand thumb and left hand thumb in same slot
and
3) leave the other 2 slots .....
4) turn off fingerprint animation....
5) go to setting optmise battery usage..> then in 2nd option their is optmise battery usage select it. >>then select to all... (se screenshot) >>>then search biometric and turn it off....
that's it

Screenshot_20210317-073817_Settings_19159.jpg

Screenshot_20210317-073826_Settings_19160.jpg

Screenshot_20210317-073839_Settings_19161.jpg

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Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* To improve recognition performance, re-register your fingerprints.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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