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Active Level 1
Does anyone face issue with wifi after the last update?
I have got a 200mbps connection at home and i connect my phone in 2.4ghz band, i should normally get around 40-50mbps. However after this update probably, the speed fluctuates, one moment I'm getting 53mbps the next I'm 10mbps sometimes even 2 or 3Mbps. This happens while using the phone and even YouTube music starts to buffer. At first i thought the problem was with my internet connection, i tested the same with a oneplus 7 and Redmi k20. It works fine and the problem is only with this device. Samsung support wasn't much help and there are no authorised service centres where I live. I will attach some screenshots of the issue that I'm facing. Lemme know if someone is facing similar issue. 

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9 Comments
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Active Level 5
firstly disconnect the Bluetooth headset and turn it off.Make sure your are not standing near microwave or Tv.Then try speed test.you must have to turn off Bluetooth.then see results.
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Active Level 1
will try it and share the results.
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Active Level 6
use 5ghz wifi , bt interfares with 2.4ghz sometimes
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Active Level 1
i don't get 5ghz signal in my room. it was working fine in 2.4ghz till about last week.
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Active Level 6
never faced such issue though ... my amazfit bip also stays connected
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Active Level 6
you can switched off Bluetooth connection and then check it
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Active Level 1
will try it and share the results.
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Active Level 1
with Bluetooth turned off it works fine. however i wish i could use both wifi and Bluetooth for my headphone at the same time. Thankyou all for responding to my query.
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Active Level 7

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve Wi-Fi issue kindly follow below given step:-


- Forget the Network:-
Go to apps screen > Settings > Connections > Wi-Fi > Wi-Fi network > Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question), along with the screenshot and videos.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for contacting Samsung.


Warm Regards,
Samsung Customer Support

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