Original topic:

wifi connect issue

(Topic created on: 07-16-2020 08:17 AM)
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PrasannaP
Active Level 1
Options
Galaxy A
I am using a51.from 4 months i am using this phone
Before that i used mi note 5pro
The problem is wifi network not showing in the list i have to turn off wifi ( in mob ) and then on so that it shows in list.
Also in our home there are 3 wifi networks and so that it not shift smoothly or properly.
I have to select manully( the wifi network setting are auto connect)
In note 5 pro is very fast to serch wifi and connect as compare to samsung
Pls solve issue.

1 Comment
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Wi-fi" issue kindly follow the given below steps :

1) Forget the Network:-Go to apps screen >Settings >Connections > Wi-Fi >Wi-Fi network >Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.
2) Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) along with Video or Screen-shots. This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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