Original topic:

wide angle not workingin A50s

(Topic created on: 07-02-2020 09:39 AM)
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UserF62
Active Level 5
Options
Galaxy A
wide angle not working in 48 mp mode in my A50s why?
4 Comments
Th00kuDuraii
Active Level 7
Galaxy A
48 mp is main camera for low light photography
and 8mp is only for wideangle photography
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anilsutar123
Active Level 5
Galaxy A
yes also with A50
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and perform following methods to resolve the Camera issue:-

 

1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).

 

2. Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

 

3. Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

UserF62
Active Level 5
Galaxy A
thank you
0 Likes