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(Topic created on: 11-30-2024 06:30 AM)
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James1987
Beginner Level 2
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Galaxy A
Good day i recently upgraded to a Samsung A55 5G and wanted to redeem my free gifts as advertised(buds and watch). I received my email telling me that it is succesfully redeemed but a month later still nothing received,what sould i do?
2 Comments
ngonidzashe
Expert Level 4
Galaxy A
Hi
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ngonidzashe
Expert Level 4
Galaxy A
Confirm Eligibility: Double-check the terms and conditions of the promotion to ensure you met all the requirements (e.g., specific phone model, purchase date, registration within a set timeframe).


2. Track Your Claim: If you applied as instructed, check if there’s an online portal or email where you can track the status of your application.


3. Contact Samsung Support:

Visit Samsung’s official support page or customer care center in your region.

Provide them with your proof of purchase, claim reference number, and any emails or messages you received.



4. Check for Local Complaints: Sometimes, promotional delays may be a regional issue. Search online (or on social media platforms) for others in your area experiencing the same issue.


5. Escalate if Necessary: If the issue persists beyond the stated timeframe:

Contact the retailer where you purchased the phone.

File a complaint with a consumer protection agency in your country if applicable.
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