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Active Level 3
After the software update on 28 Dec 2019 my galaxy A5 2017 became slow. It's storage dropped from 2.8 GB to 200 MB.

I have installed/downloaded any thing.

Why is this happening?

Please fix this issue.
3 Comments
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Active Level 2
reset it once
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I tried. Doesn't work.
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Active Level 8

Hi there,

 

Please perform the following steps:
>Clear the RAM memory of device (Scroll down notification panel > Setting> Device care >Memory> Clean Now).
> Stop the background running app (Tap on the left soft key and close all the running apps).
>Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,
Team Samsung Members

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