unable to play during call.

[Drew22]

Does anyone came across this error? And how did you fix it? I'm using Samsung A70

[Maps_sam07]

Hi  Drew22 

Kindly provide more information related to your query and please advise what error message are you getting?

Please also provide a screen shot of the error.

These details will help us properly understand the situation you are facing, and allow us to offer the support you need

[Drew22]

when I play music it says "unable to play during call" and it does not use external speaker when playing media.

[Maps_sam07 · Accepted solution]

Hi  Drew22 

The device cannot play any media while you on the call, even though connected to external speakers, once call is received it will stop playing media files.

[Drew22]

yes I know that, that is why I'm looking for a solution to this problem