Original topic:

sudden shutdown in my A50

(Topic created on: 04-23-2020 06:03 PM)
KarindraNandika
Active Level 1
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Galaxy A

I've been a noble member of samsung galaxy smartphones for along time and used many devices but i have faced a issue in my galaxy A50 device that i have purchased from dubai on 2019 May. Currently I'm living in Srilanka and after about 1yr of use my phone is gets automatically shutdown it stays in that samsung transition roughly about 5min and restarts itself. I'm a bit of a hard user but  i think my phones battery is fine tooo it can work upto 7hr with a single charge by using heavily.

THANK YOU Samsung & i will be appreciated if the community can give a reply 🙂

12 Comments
kAiHnPg
Active Level 2
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Galaxy A
hello
KarindraNandika
Active Level 1
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Galaxy A
hi my friend
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kAiHnPg
Active Level 2
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Galaxy A
where are you from
KarindraNandika
Active Level 1
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Galaxy A
im from srilanka
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kAiHnPg
Active Level 2
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Galaxy A
im iranian
KarindraNandika
Active Level 1
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Galaxy A
good to know u friend
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Rogin
Active Level 3
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Galaxy A
hey! is automatic restart enabled on your device ? also does it restart on a particular time or randomly ?
KarindraNandika
Active Level 1
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Galaxy A
no bro it just does it randomly.... i haven't turned on the bixby routines... and auto restart to optimise the RAM or anything... its just does it randomly... and the 4n gets stuck in the samsung animation for around 5 mins then boots its self up... this has not happened previously but after the update this is happening
Rogin
Active Level 3
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Galaxy A
oh.. sorry then I cant help ya, maybe contact samsung or have a live chat with samsung representatives...