screenshot issue

[vikram4959]

Vertical screenshot working  but horizontally screenshot not working pls suggest solution 

[Ashrayash]

which mobile device is it

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support