sam1090
Active Level 1
My samsung galaxy a50s 2.5 one ui update. I am facing slow network poblem.the same sim card jio I am trying to my other realm xt phone but no network poblem I found, realme xt same sim card jio network experience are really good, but same sim card jio I fund network poblem.like slow network and not working network. Repeted yourube video buffering and Google search poblem. Why samsung phone network poblem please solve the network poblem. 😡😡😡😡😡💔💔💔💤💤💤
3 Comments
imprompt
Expert Level 5
take it to service centre after taking backup in smartwitch PC and mobile
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chitti1998
Active Level 10
once try to reset network settings and sim card APN settings. restart you mobile and check.
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cs-member13
Active Level 10

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologize for the inconvenience caused to you and to resolve network issue please follow below given steps:-


1. Check network operators and select automatically (Settings> Connections> Mobile Network>Network operator> select automatically > Tap on OK > Registered on network).


2. Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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