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Beginner Level 2
When i put my phn in charger that time phn will not charging. And i conutinue saw that your phn's tempreature is high when it's down your phn is countinue charging.... why samsung why..??😐

How can i solve that problem.??
5 Comments
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Hello,
Some third party app and background running apps or using your phone while charging might be over heating your device. The best temperature to charge your phone is between 10° and 40°. Check the below screen shot for further reference.Do let me know if this solution worked for you.

Thank you
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Beginner Level 2
but i reseted my phn yesterday still it's showing that.
how can i solve the problem..?
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Are you using original charger?
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Active Level 7
change ur charger than.
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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