Original topic:

samsung finger sensor problem

(Topic created on: 07-17-2020 11:49 PM)
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Galaxy A
fingure sensor some times not working
2 Comments
Galaxy A
Try wipe off your fingerprint data, then register the same fingerprint twice ( your right thumb for example)
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Samsung_specialist
Community Manager
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Galaxy A

Hey there,

If you have an A-series uses optical based fingerprint sensors. If the area where you try to unlock is very bright or under the sun, it may affect the functionality. This is not a defect but a technology limitation. Try to hide the fingerprint scanner on an area with shade and test again.

Thank you

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