Original topic:

samsung a71

(Topic created on: 01-30-2021 06:36 AM)
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vinod161
Active Level 3
Options
Galaxy A
Facing network signal problem in my a71 very poor signal showing sometimes shows no signal please help me
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6 Comments
Galaxy A
Common issue. Either it's a software issue or they have done something terribly wrong with antenna bands of this device.
Deepaky24
Active Level 5
Galaxy A
soon it will be fixed
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vinod161
Active Level 3
Galaxy A
when????
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MANISH0553
Active Level 8
Galaxy A
same issue bro
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "network" issue please follow below given steps:

1) Check device in Safe Mode:-Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode:-Restart your device.

2) Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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vinod161
Active Level 3
Galaxy A
problem resolved by Samsung service center changed PCB
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