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Original topic:

samsung a50 internal storage issue

(Topic created on: 08-10-2020 06:04 PM)
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smitaaiya
Beginner Level 2
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‎08-10-2020 06:04 PM (Last edited ‎08-10-2020 06:05 PM ) in 

Galaxy A
my samsung a50 phone shows 30 gb of internal storage is used when it does not even have files of size 10 gb
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2 Comments
Aravindturubati
Active Level 7
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‎08-10-2020 06:42 PM (Last edited ‎08-10-2020 06:42 PM ) in 

Galaxy A
bro 30 GB consists of 12gb of operating system and rest is system apps , photos, vedios, and extra files

10gb files lol go to your storage settings
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cs-member13
Expert Level 4
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‎08-12-2020 03:51 PM in 

Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Clear the Cache of your device (Settings >Device care >Storage > Clean now).


After Performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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