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Beginner Level 2
my samsung a50 phone shows 30 gb of internal storage is used when it does not even have files of size 10 gb
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Active Level 7
bro 30 GB consists of 12gb of operating system and rest is system apps , photos, vedios, and extra files

10gb files lol go to your storage settings
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Active Level 7

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Clear the Cache of your device (Settings >Device care >Storage > Clean now).


After Performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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