Original topic:

samsung A50

(Topic created on: 02-27-2020 12:02 AM)
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Mayurs1788
Active Level 1
Options
Galaxy A
When the next update come for finger print issue a50 the December and janvary update note satisfied with the fingerprint update
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6 Comments
Dileepsalian
Expert Level 2
Galaxy A
no update bro
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aayush321
Active Level 5
Galaxy A
Samsung has forget that they have made A50 also
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Mayurs1788
Active Level 1
Galaxy A
s bro am very despointed about that service from Samsung i spend 21000 rs to this mobile and that is big issue finger print
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Mayurs1788
Active Level 1
Galaxy A
other mobile company providing under 18000 best mobile with service
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AdithyaR
Active Level 7
Galaxy A
Bro, forget that A50 even has fingerprint scanner. Only hope is Android 10 update.
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Samsung_Support4
Moderator
Moderator
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Galaxy A

Hi there,

 

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the centre and corners have been fully scanned.

> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

> If issue still persists, create data backup and reset the device.

>If you still have similar problems please visit to the authorized Samsung service centre with device and have it inspected for further resolution.

For address details of Samsung Service centres follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

 

Regards,

Team Samsung Members

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