Original topic:

"Fingerprint sensor not working" "Fingerprint sensor isn't responding"

(Topic created on: 4/24/21 12:44 PM)
anujA21s
Active Level 1
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Galaxy A

image


image

Please help
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9 Comments
OptimusPrime108
Active Level 4
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Galaxy A
Restart the device and test again.
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anujA21s
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Galaxy A
Tried it many time already
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OptimusPrime108
Active Level 4
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Galaxy A
Did you try to boot into safe mode?
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anujA21s
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Galaxy A
Yep didn't work; some say it can be bcz of the aftermarket screen protector but the fingerprint sensor is at the back...does that affect?
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OptimusPrime108
Active Level 4
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Galaxy A
If the fingerprint sensor is in the back, how can a screen protector affect it. Did you use sanitizer to clean your phone recently?
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anujA21s
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Galaxy A
No
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OptimusPrime108
Active Level 4
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Galaxy A
Then I would suggest you to go to SC and check up your phone. There might be some hardware issue.
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DEEPTHETIGER
Active Level 6
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Galaxy A
Same problem facing to my Samsung A30 mobile but i am switch off the device and start , fingerprint working properly.
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Samsung_Support1
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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