Amithkkumar
Beginner Level 2
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05-27-2018 05:24 AM in
Galaxy A
unable to turn the phone screen gets off, and until i focus the proximity sensor to the bright object or to the sunlight can't use the phone.
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admin_
Expert Level 5
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05-29-2018 10:25 AM in
Galaxy A
We apologize for the display issue facing in the device. Please follow the below steps to fix the issue:
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please remove un-approved screen protector if you are using on the device.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please remove un-approved screen protector if you are using on the device.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
