Original topic:

problem with camera A51

(Topic created on: 03-04-2020 09:08 AM)
7596 Views
Stechindia
Active Level 1
Options
Galaxy A
There is problem while i opening my camera app it push me out from camera app.

image


10 Comments
samsungaddict
Active Level 8
Galaxy A
try clearing cache . if that doesn't work try clearing data .
when something crashes always have a backup
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Stechindia
Active Level 1
Galaxy A
i did it last time but same problem is arrived again
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Galaxy A
boot your phone into safe mode
then try using camera
if it's working then you can reboot it normally if not please visit nearby Samsung service center
SanjayMistry
Active Level 1
Galaxy A

If you have similar model around, get camera apk from another phone and try to re-install (overwrite) in yours.
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Samsung_Support5
Moderator
Moderator
Options
Galaxy A

Hi there,

 

In order to examine the issue occurring in your device, kindly send us the error log files using Samsung member application by following below mentioned path-

Open Samsung member app>click on “+“icon>send feedback>Error reports>attach log file.

Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Regards,

Team Samsung Members 

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KAjcaaa147
Active Level 1
Galaxy A

hey. I had the same issue. What worked for me is:

 

  • Power off your phone
  • When powered off, hold both power on + volume up until the samsung galaxy a51 logo appears. 
  • Now you should be in android recovery. 
  • By pressing volume up and down, select "wipe cache partition" (select by power on button)
  • Select "yes"
  • Select "reboot now"

 

That should do the trick, worked for me. Hope it will work for u. Good luck 

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tannatejas
Beginner Level 2
Galaxy A

None of the tricks  are working. Was very excited to buy but now very disappointed as camera stopped working just 1 month later

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Kontomitrosv
Beginner Level 3
Galaxy A

I have the same problem, I'm very disappointed  with my new a51.

Kontomitrosv
Beginner Level 3
Galaxy A

I ain't the problem report to sumsung  members.  I will wait for caple of days to their prompt respond  after that I will publish this problem to my social media network !!

 

Tik  tok ....

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