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Active Level 3
After updating latest nov security patch fingerprint scanner doesn't work. Help @teamsamsung
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Active Level 7
shame samsung first your updates are delayed compared to android one . second they downgrade the user experience instead of making the user experience better. is this a kind of a joke . samsung does not.check the update before sending the ota upgrade .
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You're comparing normal Android phones with Android One phones? really dude?
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what are they exactly doing i don't know
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Active Level 7
bhai remove the old figure print and add a new one . the problem should get solved
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bhai register hi nehi ho raha, remove karke ab fans gya..
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bhai use pattern unlock or face unlock for the time being and take It to the service center . are u using a screen guard
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Active Level 7
let me know
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Hi there,

 

Kindly follow the below mentioned steps to resolve the fingerprint issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.

For address details of Samsung Service centers follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

 

Regards,

Samsung Members Team

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