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Active Level 3
In my Galaxy a7 2018 the power Lock unlock key doesn't work properly. I press it several times to on or off the screen one time. It suddenly happened today. Pls give me the solution. 
4 Comments
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Active Level 10
goto service center and look for any damage and key poped or not
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Active Level 10
I guess its hardware problem with power key button issue.
Try visiting service center to know the exact problem .
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Expert Level 5
this is matter of physical inspection so please visit service centre
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

Open samsung member app > Get Help > Interactive check > Choose the phone hardware you want to check and optimize performance(eg. ports).

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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