अjayरai
Active Level 6
Unable to add finger print after latest update 

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10 Comments
AkhilJoyMaliackal
Active Level 2
same for me also .. fixed by placing phone in a constant place like table
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अjayरai
Active Level 6
ok I'll try
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Hemal5672001
Active Level 3
same issue with my mobile
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अjayरai
Active Level 6
still this problem continues with me
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AdithyaR
Active Level 4
I'm also facing the same....
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sj76428
Active Level 1
sory but I don't face any finger print related issue it's working very smoothly
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अjayरai
Active Level 6
you will face if you will remove earlier fingerprints and add them again
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sj76428
Active Level 1
I will try it but it's still working very nicely
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Hi there,


Kindly follow the below mentioned steps to resolve the issue-
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

 

Regards,
Samsung Members Team

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