Original topic:

phone getting stuck after one ui 3.1 update

(Topic created on: 03-11-2021 11:11 PM)
889 Views
roshinz
Beginner Level 3
Options
Galaxy A
A50 getting stuck and app crashing almost all the time after one ui 3.1 update.. what to do for this..
5 Comments
abhi2700835
Active Level 7
Galaxy A
Which app my dad has a50 nd it's going smooth nd no app crashed
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Ehsank
Expert Level 5
Galaxy A
perform these below steps; and lets see

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.
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ArkTech
Active Level 6
Galaxy A
i suggest you take your A50 and go to nearest phone repair shop and install a software in it
but take a backup of your data,
I did this just a few days ago believe me the phone is not hanging yet ( Auto Restart is Solve ) the cost is 100rs only
Samsung_Support1
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


We acknowledge your concern and request you to please share the details of the app where crash is observed. Moreover, we would like to request you to share the error log file from Samsung member app. Here is the path to share error log file (Open Samsung Members Application > Get help > Send Feedback > Error report). It will help our technical team to resolve this issue as soon as possible. 


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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