Resolved! Solved

Original topic:

phone automatically switch off problem

(Topic created on: 10-31-2020 09:35 PM)
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UPPUGANTI
Active Level 1
Options
Galaxy A
I am using my webex application for my online classes so I opened that app after 5 min automatically my mobile a50s has automatically switched off plz tell me some one why it happened or any problem.i am using my a50s mobile since 15 days I am soo sad it's a new mobile....
17 Comments
Galaxy A
there is one year warranty frm the brand irrespective of frm where u brought...
Solution
Galaxy A
if you gt your answer then click at 3 dots near my above comment and accept it as solution to help others
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UPPUGANTI
Active Level 1
Galaxy A
brother if I buy my mobile from any e commers website if samsung services will take care of all thing it happened I got it just 15 days back if any hardware issue definitely their will replace me new mobile if it happened.....
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Galaxy A
yes sure...
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UPPUGANTI
Active Level 1
Galaxy A
but brother it happened today only one time it happened
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UPPUGANTI
Active Level 1
Galaxy A
ok tq brother
UPPUGANTI
Active Level 1
Galaxy A
tq for guiding me.....
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Anonymous
Not applicable
Galaxy A
only webex app? if yes have tried uninstalling it? maybe issue with app itself why to blame entire device.
if restarts causes only when open this app 1st don't panic clear data of it and uninstall. reinstall app again.
if issue is often while using mobile check in safe mode if restarts in there if not reset device fixes it.
if you have issue in safe mode too then you visit service centre and ask them to reflash firmware.
if reflash firmware doesn't work then it might be hardware issue.
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