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06-04-2020 12:34 PM in
Galaxy A- Mark as New
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06-04-2020 12:35 PM in
Galaxy A- Mark as New
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06-04-2020 12:52 PM in
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06-06-2020 11:14 AM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "network problem" issue please follow below given steps:
1) Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)
2) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
3) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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06-09-2020 06:48 PM (Last edited 06-09-2020 06:52 PM ) in
Galaxy Abring the settings back Samsung, we need the manual settings every time auto doesn't work well. in old Samsung phone LTE only option is available