network issues

[Ànanthú]

I am a a50 user.......some apps like spotify , clash royale and even Samsung's apps just won't work properly without wifi connection......the apps don't even respond or takes too must time to load but when wifi connection there everything is fine ......plzz respond if u also face this problem 

[Vivekku19981]

Hey Ananthu,

In applications check the settings, make sure you have turned the 'update over wifi' option off. Due to this you're facing issues. Also check the settings in playstore.

Also check your connection speed and settings.

Thank you!

[Ànanthú]

bro no problem in downloading or updating apps....the problem is it won't work without wifi .....if u know...please help

[Vivekku19981]

recommend you to check internet settings first or can do factory reset.

[Ànanthú]

did that several times

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.

Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Ànanthú]

even if the mobile data is turned on some apps will show that there is no network connection.....but if wifi connection is there everything is fine please help.....some apps that have this problem are spotify and a game called clash royale ....please help people.......

[Ànanthú]

help people help i am freaking out