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05-13-2020 08:36 AM in
Galaxy A- Mark as New
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05-13-2020 09:43 AM in
Galaxy Areset network settings
reset sim access points
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05-13-2020 11:14 AM in
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05-13-2020 12:04 PM in
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05-13-2020 10:21 AM in
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05-15-2020 01:13 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We understand the inconvenience you have faced. Kindly follow the below mentioned steps to improve the performance of the device related to network:
- Check device network mode settings: Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.
- Check network operator settings: Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode. Check device network in open area. Kindly check your device in a different location/network coverage area.
In case if the issue still persist, register your concern in Samsung Members Application for better assistance (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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06-18-2020 10:21 PM in
Galaxy AHow do u attach a log file?