my phone stucks on this

[Nishitkohli]

i am using 4g lte by jio with normal speed of 1mbps. tried many time but still stucks.A7 2016

[Prosenjit89]

same problem in j7 pro

[Nishitkohli]

then maybe happening in all phones. some problem in servers

[Twinkil]

sm in j7 nxt

[Lightning]

same on tab s2

[RAiiNote20Ultra5G]

same j5prime

[admin_]

Thanks for being with Samsung and for sharing your concern. We would like to inform you that kindly check given below procedure for updating device.
Requirements:-
• High speed internet connection (minimum 2 MBPS)
• Handset’s battery should be fully charged.
• Continuous Power backup (in case of power failure, handset might be crashed)

Kindly once check updating the device by smart switch PC suite.
Step 1
Install the updated version of Samsung Smart Switch in your PC/Laptop. The same can be downloaded from the link given below-
http://www.samsung.com/in/support/smartswitch/
Step 2
After installation of smart switch on PC/Laptop, connect your handset via USB cable with PC/Laptop.
Step 3
Notification will appear in Samsung smart switch window if the updates are available for respective devices.
Points to remember:-
- Do not disconnect the handset during firmware update.
- Please ensure that power supply and internet connection don’t get interrupted.
- This process might take 30 – 45 minutes approximately depending upon the internet speed.


For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
Be sure to hit ♡ when you find an answer that works for you.

[singhbalwant]

same here

[chandantaki]

same here with Galaxy A9 Pro also

[siddh]

bad connection